Returns Policy

Returns Policy for BillcoStore.com

At BillcoStore.com, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your item, we are here to help. Below is our returns policy, designed to provide clarity and guidance for our valued customers.

Your Rights Under UK Law

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel and return your order within fourteen (14) days of receiving your goods for any reason, as long as the item is in its original condition. This policy does not affect your statutory rights under the Consumer Rights Act 2015 for faulty or misdescribed goods.

Returns Process

1. Eligibility for Returns

   • Items must be returned in their original condition, unused, and with all packaging and tags intact.
   • Some items, such as personalized or perishable goods, are exempt from return unless faulty.

2. How to Initiate a Return

   • Contact us at sales@billcostore.com within fourteen (14) days of receiving your item.
   • Provide your order number, details of the item you wish to return, and the reason for return.
   • We will provide you with a return authorization and instructions.

3. Returning Your Items

   • Items must be returned to [insert return address] within fourteen (14) days of initiating the return.
   • Ensure items are securely packaged to avoid damage during transit.
   • Customers are responsible for the cost of return postage unless the item is faulty or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within fourteen (14) days of receiving the returned item.
• Refunds will be made to your original payment method. Please allow time for your bank or card issuer to process the refund.

Exchanges

If you wish to exchange an item, please follow the returns process and specify the replacement item. Exchanges are subject to stock availability.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us immediately at sales@billcostore.com. We will arrange a replacement, repair, or refund in line with your statutory rights.

Non-Returnable Items

The following items are not eligible for return unless faulty:

• Personalized or customized goods.
• Perishable goods.
• Intimate or sanitary products, such as underwear.
• Digital downloads.

Contact Us

If you have any questions about our returns policy, please contact us at sales@billcostore.com. We’re here to help.